Health Information Technology Framework

Education & Training

Education and Training provides the teaching and learning of specific skills, competencies, knowledge, and wisdom about the processes, tools and techniques for a successful transition to HIE. In order to participate in the HIE, all of the stakeholders will need to adapt new processes, procedures, and systems to those of the HIE. This necessitates the critical need for education and training.

  1. What is your plan for training the local community and patients/consumers? (More details)

    • Create an education and training plan for the various interest parties including consumers, patients, employers, providers, payers, and others
    • Ensure the business plan has adequate resources devoted to education and training
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  2. What is your plan for internal staff training? (More details)

    • Determine the hardware, software and networktrainingand educationrequirements
    • Conduct a staff skills assessment and analysis
    • Understand the level of operational and business process trainingrequired by the technical architecture.
    • Understand the levels of training purchased with the hardware, software, applications and networks and determine how it meets the needs of multiple stakeholderswith a variety of staff skills.
    • Design the training to teach the employees of your HIE all of the required operational and business processes required to successfully operate your HIE
    • Develop the internal trainingand educationmaterials for your HIE operating systems, processes and procedures
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  3. What is your marketing plan for training? (More details)

    • Design the training plan to transform the business processes of each stakeholder participant to conform the requirements of your HIE while minimizing disruptive impacts
    • Coordinate initial and ongoing training and education technical training so all stakeholders are following the same operational processes and procedures
    • Assist each stakeholder adopt the required training for their internal staff
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  4. What is your communications plan for training? (More details)

    • Develop your communications plan to outline the education and training requirements and benefits for the HIE addressing the:
      • Community
      • HIE Staff
      • Stakeholders
      • Media
      • HIE stakeholders
    • Design and develop the communications materials necessary to reach all interested parties

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  5. What is your selling strategy for training? (More details)

    • Identify the benefits for each constituent group
    • Prepare a strategy for connecting the benefits of each group to the outcomes of the HIE
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  6. Expected Project Outcomes (More details)

    • Training plans developed for all stakeholders on all of the technology
    • Operational as well as technical training curriculums developed and in use by all stakeholders
    • Adequate funding provided to provide sufficient training and education for all stakeholders
    • Meet targeted education and training goals in the number of stakeholder staff members attending education sessions
    • Vendor training maximized within approved budgets
    • Operational error rate due to lack of training below the established threshold
    • Education and training integrated as a part of the ongoing operational budgets for all stakeholders
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